How To Reset Eero Pro 6

3 min read 21-11-2024

Resetting your Eero Pro 6 router might seem daunting, but it's a simple process that can resolve various network issues. Whether you're troubleshooting connectivity problems, selling your Eero system, or starting fresh with a new network setup, this guide will walk you through the different ways to reset your Eero Pro 6. We'll cover both a factory reset (erasing all settings) and a simple reboot (a quicker, less drastic option).

Understanding the Difference: Reboot vs. Factory Reset

Before we begin, it's crucial to understand the difference between a simple reboot and a factory reset:

Reboot: This restarts your Eero Pro 6. It's like restarting your computer – it clears temporary glitches but keeps all your network settings intact. This is your first troubleshooting step for most minor issues.
Factory Reset: This completely wipes all settings and configurations from your Eero Pro 6, returning it to its original state as if it were brand new. Use this only if a reboot doesn't solve your problem or if you're preparing to sell or give away your Eero system.

How to Reboot Your Eero Pro 6

The simplest solution for most minor network problems is a reboot. Here's how:

Locate your Eero Pro 6: Find the main Eero node in your network. It's usually the one closest to your modem.
Unplug the power: Gently unplug the power adapter from the Eero Pro 6.
Wait: Wait for at least 30 seconds. This allows the device to fully power down.
Plug back in: Plug the power adapter back into the Eero Pro 6.
Wait for startup: Allow the Eero Pro 6 to fully boot up. This might take a few minutes. Check the light on the device; it should indicate it's online and connected.
Check your network: Once the Eero is back online, check your internet connection and devices to see if the issue is resolved.

How to Factory Reset Your Eero Pro 6

A factory reset is a more drastic step and should only be taken if a simple reboot doesn't work or if you're preparing to re-sell or give away your Eero system. There are two ways to perform a factory reset:

Method 1: Using the Eero App

This is generally the easiest and most recommended method:

Open the Eero app: Launch the Eero app on your smartphone or tablet.
Select your network: Tap on the network name associated with your Eero Pro 6 system.
Access settings: Navigate to the settings menu within the app (usually a gear icon). The exact location may vary slightly depending on your app version.
Find the reset option: Look for an option that says "Factory Reset," "Reset Network," or something similar. The phrasing might vary slightly depending on the app version.
Confirm the reset: The app will likely prompt you to confirm your decision. Be sure you understand this will erase all your network settings.
Wait for the reset: Your Eero Pro 6 will reboot and reset to factory defaults. This can take several minutes.
Set up your network again: Once the reset is complete, you'll need to set up your Eero network again through the Eero app. This involves connecting it to your modem and internet service provider.

Method 2: Using the Physical Reset Button

If you can't access the Eero app, you can perform a factory reset using the physical button on the device:

Locate the reset button: Find the small, recessed button on the back or bottom of your Eero Pro 6. You may need a paperclip or similar small, pointed object to press it.
Press and hold: Press and hold the reset button for at least 10 seconds. You should see the light on the Eero Pro 6 change its pattern, indicating the reset process has begun.
Release the button: Release the reset button once the light changes its pattern.
Wait for the reset: The Eero Pro 6 will reboot and reset to factory defaults. This may take several minutes.
Set up your network again: Once the reset is complete, you'll need to set up your Eero network again from scratch through the Eero app.

Troubleshooting

If you're still experiencing issues after resetting your Eero Pro 6, consider these troubleshooting steps:

Check your internet connection: Ensure your modem is working correctly and that you have a stable internet connection.
Check your modem: Try rebooting your modem as well. Sometimes, modem issues can affect your Eero network.
Contact Eero support: If you've tried all the above steps and are still experiencing issues, contact Eero's customer support for further assistance. They may be able to provide more specific troubleshooting guidance based on your situation.

By following these steps, you should be able to successfully reset your Eero Pro 6 and resolve any network problems you may be encountering. Remember to choose the appropriate method—reboot for minor glitches, factory reset for more serious issues or before resale.